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We're here to help, 24 hours a day, 7 days a week.
We're here to help, 24 hours a day, 7 days a week.
While iveCloud’s Live Chat Department is highly efficient and considered a tier 1 award winning support channel, there are occasions where we will require an official support ticket either for access permission, paper trail, or to simply escalate advanced matters to our NOC Engineers for a closer look to better support and resolve your issues.
Note that our ticketing system is strictly attended to by order of submission. Therefore, please allow 48 HOURS for our team to attend to your ticket, constant replies to a ticket will NOT speed up support but will rather penalize your request by resetting your position in the queue!
