Afectando Outro - Hypervisor Lnxvm-jhb153 | Prioridade - Critica

Dear Clients,

 

Kindly be advised that we will be performing a critical hardware swap on the mentioned server.

 

During this maintenance window, the following information is deemed important:

Server: [RSA] lnxvm-jhb153

Time/Date: 13/09/2021 17:20

Expected Downtime: 45 minutes

Affected Services: Johannesburg Linux and Windows servers shall go offline during the maintenance window to avoid interruptions. All Johannesburg deployment shall also be halted until maintenance has concluded.

 

We appreciate your understanding regarding this matter.

 

Team iveCloud.

Data - 13/09/2021 17:20 - 13/09/2021 18:04

Última Actualização - 13/09/2021 18:04

Afectando Servidor - [RSA] lnxsr14 | Prioridade - Critica

Dear Valued Clients,

 

Please note that one of our main hypervisors [Lnxsr14] is experiencing issues with its local MySQL service causing some WordPress Websites to be presented with a database connection error.

Our NOC Department is aware of this issue and is hard at work to resolve it as quickly as possible.

While the issue is being investigated, we ask that you remain patient while a solution is implemented.

 

iveCloud Technical Support

 

========

Our NOC has reported the issue to be resolved.

Per their findings, the problem arose from a memory leak that exhausted the server's ability to spawn and accommodate more processors.

The leak was found and resolved.

All websites should be fully operational again.

 

Should you have any further issues with your website, please contact one of our friendly agents via our website for assistance.

We thank you for your patience and co-operation.

Data - 30/08/2021 07:33

Última Actualização - 30/08/2021 10:58

Afectando Servidor - [RSA] dalnxsr01 | Prioridade - Critica

Dear Valued Clients.

Please take careful note of critical maintenance which may affect your current hosting environments:

The below server shall undergo critical maintenance which as per below:

Schedule: [RSA] dalnxsr01.webr.net.za
Expected outage duration: 45 Minutes to an hour
Start of maintenance window: 26 August 2021 – 11:45 GMT+2

Primary impact
All-access to the DirectAdmin Panel on the above hostname will be momentarily unavailable during the specified maintenance period. The entire node shall be shut down for the maintenance to commence.

Non-Effected Services
Please note that this maintenance will not affect our client portal!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 26/08/2021 11:45 - 26/08/2021 12:27

Última Actualização - 26/08/2021 11:58

Afectando Servidor - [RSA] lnxsr14 | Prioridade - Alta

Dear Valued Clients.

Please take careful note of scheduled maintenance that may affect your current hosting environments:

The below server shall undergo a hardware swap as per below:

Schedule: [RSA] lxsr14
Expected outage duration: 45 Minutes to an hour
Start of maintenance window: 21 December 2020 – 17:10 GMT+2
End of maintenance window: 21 December 2020 – 17:55 GMT+2

Primary impact
Web Hosting/ Reseller Web Hosting accounts on the above hostname will be momentarily unavailable during the specified maintenance period. The entire node shall be shut down for the maintenance to commence.

Non-Effected Services
Please note that this maintenance will not affect our client portal!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 21/12/2020 17:10 - 21/12/2020 20:52

Última Actualização - 21/12/2020 15:59

Afectando Servidor - [RSA] lnxvm-jhb151 | Prioridade - Critica

Dear Clients,

 

Kindly be advised that we will be performing a critical hardware swap on the mentioned server.

The maintenance is very critical as the server Raid cards have reported with faults and require urgent replacement.

 

During this maintenance window, the following information is deemed important:

Server: [RSA] lnxvm-jhb151

Time/Date: 21/12/2020 17:10 - 21/12/2020 17:55

Expected Downtime: 45 minutes

Affected Services: Johannesburg Linux and Windows servers shall go offline during the maintenance window to avoid interruptions. All Johannesburg deployment shall also be halted until maintenance has concluded.

 

We appreciate your understanding regarding this matter.

 

Team IVECloud.

 

Data - 21/12/2020 17:10 - 21/12/2020 20:52

Última Actualização - 21/12/2020 15:53

Afectando Servidor - [RSA] lnxsr06 | Prioridade - Critica

Valued Clients,

It has come to our attention that one of our servers [linxsr13.webr.net.za] is experiencing connectivity issues to our MySQL server.

As a result, most websites including our own client area occasionally displays an error message, "Could not connect to the database"

Our NOC department is currently working with cPanel's specialists to locate the cause and rectify the issue.

We don’t have a fixed ETA as yet, however, we are working hard to resolve the issue and get our service back up and running.

As a temporary solution and avoid downtime, we will be manually restarting our MySQL server to force the connections.

We appreciate your patience and understanding regarding this matter.

Updates to follow shortly!

Data - 14/12/2020 12:20 - 21/12/2020 15:53

Última Actualização - 14/12/2020 17:29

Afectando Servidor - [RSA] lnxvm-jhb151 | Prioridade - Critica

Dear Valued Clients.

Please take careful note of critical scheduled maintenance which may affect your current hosting environments:

The below server shall undergo a critical hardware swap which as per below:

Schedule: [RSA] lxvm-jhb151
Expected outage duration: 45 Minutes to an hour
Start of maintenance window: 04 August 2020 – 18:00 GMT+2
End of maintenance window: 04 August 2020 – 19:00 GMT+2

Primary impact
All-access to any VPS (Virtual Private Server) on the above hostname will be momentarily unavailable during the specified maintenance period. The entire node shall be shut down for the maintenance to commence.

Non-Effected Services
Please note that this maintenance will not affect our client portal!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 04/08/2020 18:00 - 04/08/2020 19:05

Última Actualização - 03/08/2020 15:33

Afectando Sistema - CPT DC API | Prioridade - Critica

UPDATE - 14:32

Sysadmins have confirmed the problem to be resolved.

All deployment is fully operational again.

=====================================

Dear Customers,

Please take note that all new VM Deployment in our Cape Town Datacenter has been suspended while our Sysadmins attended to a reported Control Panel problem.

Expected outage Duration: UNKNOWN

Primary impact
All new deployments on Cape Town Virtual Servers.

Non-Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 22/12/2019 12:15

Última Actualização - 22/12/2019 14:34

Afectando Sistema - Monthly Maintenance | Prioridade - Baixa

UPDATE - 13:30

Sysadmins are still trying to resolve the issue, our developers have been called assist in locating the origin of the problem.

Keep an eye on this status for updates.

==============================================

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr01 - [RSA] lnxsr06
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 14 January 2019 – 22:00 GMT+2
End of maintenance window: 14 January 2019 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 14/01/2019 22:00 - 25/01/2019 11:53

Última Actualização - 22/12/2019 13:32

Afectando Sistema - International Connectivity | Prioridade - Critica

Dear Customers,

Please take note that our provider (Seacom) is currently experiencing Connectivity Issues to the United Kingdom DC.

Technicians are currently attending to the issue to ensure a fast solution is implemented.

Keep an eye on this page for updates that will follow.

We apologise for any inconvenience caused.

Regards,

IVECloud

Data - 09/10/2019 17:57 - 13/10/2019 12:31

Última Actualização - 09/10/2019 18:03

Afectando Outro - Teraco Cape Town Network Outage | Prioridade - Critica

Urgent network maintenance is being performed on our Teraco Cape Town platform.

We are currently aware of the connectivity issue, on site engineers are working to resolve this matter as soon as possible.

Updates to follow concerning the matter!

Our apologies for the inconvenience that this may cause.

Thank you for your continued support.

Data - 21/09/2019 11:00 - 09/10/2019 18:03

Última Actualização - 21/09/2019 02:21

Afectando Sistema - Main Fiber Line | Prioridade - Critica

Dear Value Clients,

Please take note that a section of our datacentre is experiencing connectivity issues.

Out engineers are currently onsite to resolve the problem.

NB: To ensure the safety of your content, we have disabled any usability our control panel to void clients sending constant reboot/ reinstall commands to the servers.

Effected Services: Linux Virtual Servers
ETA: Unknown

We appreciate your patience and understanding.

Yours Sincerely
IVECloud.

Data - 18/07/2019 23:14 - 19/07/2019 17:19

Última Actualização - 19/07/2019 15:45

Afectando Sistema - Billing/ Client Area | Prioridade - Alta

Dear Valued Clients!

Note that we are in the process of upgrading our billing system modules. These upgrade will not have any effect on your services and shall be carried out seamlessly by our engineers.

A few features that you can look forward to!

cPanel Extended (Applies to WordPress and Reseller Packages ONLY):

• Clients can now clone an existing website installation to modify or use it on a different domain (for Softaculous auto installer only)
• Clients can now create staging instance from an application to test the upgrades or changes before pushing it to the live installation (for Softaculous auto installer only)
• Possibility for clients to display the email account details for purposes of external email clients configuration
• Clients are now able to change the password of the created Mailing Lists
• Option for clients to preview the generated CSR (Certificate Signing Request) code

WordPress Manager (Applies to WordPress and Reseller Packages ONLY):

• Fixed loading installation scripts if the API token and an invalid password were provided in the server's configuration
• Resolved SQL problem with "Column 'domain' cannot be null" that might have occurred during cron synchronization
• Corrected issue with cron synchronization during which not all the applications might have been imported
• Installations scripts based on the created instance image will be now properly imported by cron
• Corrected "https://wwww" to "https://www" in form values

 

Data - 02/05/2019 00:36 - 02/05/2019 01:05

Última Actualização - 02/05/2019 00:47

Afectando Outro - Monthly Maintenance | Prioridade - Baixa

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr01 - [RSA] lnxsr06
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 14/05/2019 – 22:00 GMT+2
End of maintenance window: 14/05/2019 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 14/05/2019 22:00 - 02/05/2019 00:49

Última Actualização - 24/04/2019 07:48

Afectando Outro - Monthly Maintenance | Prioridade - Baixa

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr07 - [RSA] lnxsr13
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 15/05/2019 – 22:00 GMT+2
End of maintenance window: 15/05/2019 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 15/05/2019 22:00 - 02/05/2019 00:49

Última Actualização - 24/04/2019 07:48

Afectando Outro - Payfast Payment Gateway | Prioridade - Critica

Dear Customers,

Note that the we are currently experincing issues with our payment gateway (Payfast).

Our engineers are investigating the problem to resolve it as soon as possible.

We as that you please make payment using Paypal.

Your co-operation is much appriciated in this regards.

Thank you.

-------------------------------------------------------------------------------------------------------------------------------

Update: 06/03/2019 15:44

We are delighted to annoucne that the above problem has been resolved!

Our Payfast payment gateway is yet again available to process your payments, we appriciate your co-operation and undersnading.

Team IVECloud

Data - 06/03/2019 11:58 - 06/03/2019 15:46

Última Actualização - 06/03/2019 15:46

Afectando Sistema - Telephone System | Prioridade - Critica

Dear Clients,

 Please take note that our telephone lines are down, our engineers are currently investigating the problem.

 We will post updates here once feedback has been provided.

 All support inquiries are to be reverted to our Live Chat Support on our website or forwarded to our support department via email support tickets. support@ivecloud.co.za

 We apologize for the inconvenience caused.

 Team IVECloud

-------------------------------------------------------------------

Data - 16/01/2019 14:38 - 16/01/2019 16:42

Última Actualização - 19/01/2019 20:25

Afectando Sistema - Monthly Maintenance | Prioridade - Baixa

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr07 - [RSA] lnxsr13
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 15 January 2019 – 22:00 GMT+2
End of maintenance window: 15 January 2019 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 15/01/2019 22:00 - 25/01/2019 11:53

Última Actualização - 12/01/2019 11:05

Afectando Outro - Live Chat Module | Prioridade - Alta

TECHNICAL ANNOUNCEMENT

Dear Clients,

Please note that we are experiencing problems with our Live Chat module.

Our developers are investigating the cause of the interruption, updates to resolving the problem will be posted on our network status page.

In the meantime, forward all support related inquires to support@ivecloud.co.za for assistance.

We apologize for any inconvenience caused.

Team IVECloud

-------------------------------------------------------------------------

Update 12/01/2019 08:14

Our developers has found the cause of the problem and are now busy implementing a solution to fix our module.

-------------------------------------------------------------------------

Update 12/01/2019 09:04

The problem seems to have originated with our third party provider - Tawk.to

We are currently working with them to apply the fix.

-------------------------------------------------------------------------

Update 12/01/2019 10:53

Problem has been resolved, our live chat service has been restored!

We apologize for any inconvenience caused.

 

Data - 12/01/2019 05:36 - 12/01/2019 08:55

Última Actualização - 12/01/2019 08:54

Afectando Sistema - Monthly Maintenance | Prioridade - Baixa

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr07 - [RSA] lnxsr13
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 20 December 2018 – 22:00 GMT+2
End of maintenance window: 20 December 2018 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 20/12/2018 22:00 - 22/12/2018 09:09

Última Actualização - 06/12/2018 23:07

Afectando Sistema - Monthly Maintenance | Prioridade - Baixa

Dear Valued Customer.

Please take careful note of our maintenance schedule, verify the date and time of your server's maintenance duration to ensure you plan your workload around the said times.

As part of our ongoing effort to maintain a secure, stable and fully optimized network, we will be performing monthly system maintenance on the below schedule which should last no longer than 30 minutes.

Schedule: [RSA] lnxsr01 - [RSA] lnxsr06
Expected outage duration: Less than 30 Minutes
Start of maintenance window: 19 December 2018 – 22:00 GMT+2
End of maintenance window: 19 December 2018 – 22:30 GMT+2

Primary impact
All HTTP and HTTPS (HTTP, XML, SOAP, REST) based networks will be momentarily unavailable during the specified maintenance period and access to client portal may be briefly interrupted.

Non Effected Services
Please note that this maintenance will have no impact on our webmail servers, thus you will still receive your daily emails!

Every possible precaution has been taken to minimize any impact on your systems.

Please feel free to contact our support team via live chat or support@ivecloud.co.za if you have any queries, or need any assistance.

Data - 19/12/2018 22:00 - 22/12/2018 09:09

Última Actualização - 06/12/2018 23:05